VIP Transfer Services

To ski safely, it is important to know your ability level and only ski or snowboard on terrain that is suitable for your skills. Follow ski resort rules to ensure the safety of yourself and other guests. Stay in control while skiing or snowboarding, and be aware of your surroundings, including other skiers and snowboarders on the mountain. Wear a helmet to protect your head in case of a fall or collision, and make sure you have the proper equipment, including skis or a snowboard that are appropriate for your ability level and in good condition. It is also safer to ski or snowboard with a companion who can help you if you get into trouble. By following these guidelines, you can help reduce the risk of injury and have a safer skiing experience.

• In case of a skiing accident, it is important to stay calm and assess the situation.
• If you are able, move to a safe area where you won’t be in the way of other skiers or snowboarders.
• If you are injured and unable to move, try to make yourself visible by waving your arms or using a whistle if you have one.
• If you are with a companion, have them go for help if possible.
• If you are able to move and there are no serious injuries, try to locate any lost equipment and gather your belongings.
• If you are with a companion, stay with them and try to keep each other warm.
• If you or someone else has suffered a serious injury, it is important to get medical help as soon as possible by calling our Emergency Line: +359 886 667 707

• It is important to stay calm and assess the situation.
• If the other person is able to move to a safe area where they won’t be in the way of other skiers or snowboarders.
• If they are injured and unable to move, place your skis or snowboard in upward position 5 meters above them so that others can easily see and avoid them.
• Place a blanket or other clothes to keep them warm. 
• Collect any lost equipment and gather their belongings so that others will not trip on them.
• It is important to get medical help as soon as possible by calling our Emergency Line: +359 886 667 707

Kartala Ski Resort offers a Mountain Rescue Service which is provided by the rescue team of the Rescue Service (www.rescueservicebg.com) headed by Krasimir Stoyanov – tel. 0888308245. The rescuers of the Rescue Service are certified as “Disaster, Accident and Catastrophe Rescuer” with the module “Test Rescue” at the licensed training center of the “Foundation for Innovation and Business”.

When you purchase a lift pass for our facilities, you receive  insurance coverage in case of a possible accident with you while skiing on the marked slopes and routes. The insurance covers the cost of first aid, which will be provided by the rescue team of the Rescue Service

Any of our visitors, skiers, snowboarders or freeriders who want to practice winter sports can take out an additional voluntary Mountain (Tourist) Insurance. In this type of insurance, tourists are insured – individually or in groups – against events related to their life, health or bodily integrity during trips, excursions or holidays on the territory of the Republic of Bulgaria. The insurance covers rescue and medical expenses due to an accident and is a good addition to the standard Lift Pass Insurance policies.

• Proper planning is crucial for a successful and safe mountain hike. Research the route you will be taking, including the distance and elevation gain, and make sure you are physically fit enough to complete the hike.
• Leave a detailed itinerary with a trusted friend or family member, including the route you will be taking and when you expect to return.
• Pack all the essentials, including plenty of water and high-energy snacks, and wear appropriate clothing and footwear.
• Don’t forget to bring a map, compass, and a first-aid kit.
• Stay on the designated trail to prevent erosion and protect the environment.
• Hiking with a partner is always a good idea in case of emergencies.
• Stay alert and pay attention to your surroundings, including any potential hazards such as unstable terrain or wildlife.
• Be prepared for changing weather by bringing layers of clothing and being ready for sudden weather changes, especially if you are hiking at high elevations where the weather can be unpredictable.
• Know your limits and turn back if you feel tired or uncomfortable.
• It’s better to be safe than to push yourself too hard and risk injury.